How Monthly Subscription Cancellation Works
- Your subscription remains active until the end of your current billing period.
- You will not be charged again unless you reactivate your plan or start a new subscription.
- You may retain access to paid features until the current billing period ends, unless your account is suspended for misuse or violation of our Terms of Service.
- Unused plan allowances, including storage access, may remain available until the end of the current billing period, subject to in-app rules and technical limits.
- Feature availability depends on maintaining active paid access unless otherwise stated in-app, on the pricing page, or in our policies.
How Pay-Once Access Works
- Fixed-access purchases provide access for the period selected during checkout.
- Fixed access does not renew automatically, so there is no subscription to cancel.
- After the purchased period ends, you can choose another payment option to continue paid access.
Free Trial Cancellation
TenderFolder may offer a 14-day free trial. Because the trial is credit card-free, you will not be charged automatically. At the end of the 14 days, your trial will expire, and you can choose monthly billing or fixed access to continue using the service.
How to Cancel
You can cancel your subscription using the billing area in the TenderFolder app:
Alternatively, you may email support@bidsstack.com and we will assist you with cancellation.
If your subscription was created through Paystack, you may also use your Paystack subscription management link to complete cancellation when required.
Document Access After Paid Access Ends
After cancellation or the end of a fixed-access period, your access to TenderFolder documents and workspace features may continue until the paid period ends. Once access ends, you may lose the ability to upload, download, view, manage, or share documents through the Service.
You are responsible for downloading or backing up any important documents before your paid access ends, where the product makes this available.
Data Retention After Paid Access Ends
We may retain account information, billing records, logs, and workspace data for a reasonable period after cancellation or expiry as needed to operate the Service, comply with legal obligations, resolve disputes, maintain backups, and enforce our agreements.
Uploaded documents may be deleted, restricted, or retained according to our Privacy Policy, product rules, backup cycles, and legal obligations.
Refunds
Cancelling a subscription or allowing fixed access to expire does not automatically create a refund. Refund eligibility is handled according to our Refund Policy.
Renewing Paid Access
If you reactivate a subscription or purchase another access period later, access to previous workspace content may depend on whether the data is still available under our retention practices and product rules.
Contact
For cancellation questions, email support@bidsstack.com.